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Warranty |
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LIFETIME WARRANTY
Encore Seating warrants all products to the original end user of its product that it will be free against defects in material and workmanship as described below. Encore fabrics are warranted from defects in material and workmanship for a period of five (5) years from the original purchase date. Customer’s Own Material (COM) is not included in this warranty.
Lifetime warranty includes all chair components, including: pneumatic cylinder, foam, chair mechanism, base and casters and all other components, excluding fabric, for as long as the chair is owned by the original purchaser.
The foregoing warranty excludes any damages or defects caused by abuse of this product or its use for a purpose other than what the chair was intended. Encore Seating does not assume responsibility for unauthorized repairs to chairs that sustain damages resulting from user modification, improper assembly, attachments to product, misuse, alteration or negligent use of the product.
INTENSIVE USE LIMITED WARRANTY
When chair usage requirement exceeds the standard single shift eight (8) hour day, five (5) days per week, 350 lb. user maximum, Encore Seating offers a 24-Hour Intensive Use upgrade on select models as listed below. 24-Hour Intensive Use is defined as: three eight (8) hour shifts, five (5) days per week, 350 lb. user maximum.
24-Hour Intensive Use Upgrade Features:
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Heavy-duty, reinforced composite base to extend chair life. |
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Heavy-duty gas lift to accommodate repeated operation by multiple users. |
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Heavy-duty tilt springs for increased mechanism durability. |
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Steel reinforced arm attachments to withstand impact and prolonged usage. |
Limited 5 Year Warranty
Encore Seating warrants the 24-Hour Intensive Use upgrade when applied to the appropriate models for a period of five (5) years. Select fabrics and foam cushioning are covered for two (2) years (please refer to standard product warranty policy for processing information).
The following models are available with the 24-Hour Intensive Use upgrade:
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Axia – Mid and High Back (M, H) |
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#341, Task Intensive Management, Armless |
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#342, Task Intensive Management, Fixed T-Arm |
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#343, Task Intensive Management, Adj. T-Arm |
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#344, Task Intensive Management, Fixed C-Arm
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Cerra – Low, Mid and High Back (L, M, H) |
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#841, Task Intensive Management, Armless |
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#843, Task Intensive Management, Adj. T-Arm |
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#844, Task Intensive Management, Cantilever Arm
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Impact – Low and Mid Back (L, M) |
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#441, Task Intensive Management, Armless |
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#442, Task Intensive Management, Fixed T-Arm |
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#443, Task Intensive Management, Adj. T-Arm |
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#444, Task Intensive Management, Fixed Loop Arm
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Intensity – Low, Mid and High Back (L, M, H) |
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#641, Task Intensive Management, Armless |
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#642, Task Intensive Management, Fixed T-Arm |
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#643, Task Intensive Management, Adj. T-Arm |
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#644, Task Intensive Management, Fixed Loop Arm
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Keynote – Task and Mid-Back (T, M) |
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#241, Task Intensive Management, Armless |
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#243, Task Intensive Management, Adjustable T-Arm |
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#244, Task Intensive Management, Fixed Cantilever Arm
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Legasis – Low, Mid and High Back (L, M, H) |
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#741, Task Intensive Management, Armless |
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#742, Task Intensive Management, Fixed T-Arm |
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#743, Task Intensive Management, Adj. T-Arm |
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#744, Task Intensive Management, Cantilever Arm
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Network – Low, Mid and High Back (L, M, H) |
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#541, Task Intensive Management, Armless |
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#542, Task Intensive Management, Fixed T-Arm |
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#543, Task Intensive Management, Adj. T-Arm |
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#544, Task Intensive Management, Fixed Loop Arm
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Saga – Task and Mid-Back (T, M) |
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#941, Task Intensive Management, Armless |
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#943, Task Intensive Management, Adjustable T-Arm |
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#944, Task Intensive Management, Fixed Cantilever Arm
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The following fabrics are warranted for two (2) years against defects in material and workmanship as applied to the 24-Hour Intensive Use upgrade guidelines:
• Hue • Insight • Medium • Messenger • Milestone • Origin
All other Encore Seating fabrics comply with the general upholstery warranty. |
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