LIFETIME WARRANTY
Encore warrants all products to be free from defects and material and workmanship as described below. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts that fail during normal use (normal use is defined as eight (8) hour days, five (5) days per week, 250 lb. user maximum). Field labor and service(s) are not covered under this warranty.

Lifetime warranty covers the following chair components: pneumatic cylinder, chair mechanism, foam, base, casters, frame and all other structural components, excluding stool footrings and upholstery materials, for as long as the chair is owned by the original purchaser.

Stool footrings are warranted from defects in material and workmanship for two (2) years from the original purchase date.
 
The foregoing excludes any damages or defects caused by abuse of this product or its use for a purpose other than what the chair was intended. Encore Seating does not assume responsibility for unauthorized repairs to chairs that sustain damages resulting from user modification, improper assembly, attachments to product, misuse, alteration or negligent use of the product.

INTENSIVE USE LIMITED WARRANTY
When chair usage requirement exceeds the standard single shift eight (8) hour day, five (5) days per week, 350 lb. user maximum, Encore Seating offers a 24-Hour Intensive Use upgrade on select models as listed below. 24-Hour Intensive Use is defined as: three eight (8) hour shifts, five (5) days per week, 350 lb. user maximum.

24-Hour Intensive Use Upgrade Features:


Limited 5 Year Warranty
Encore Seating warrants the 24-Hour Intensive Use upgrade when applied to the appropriate models for a period of five (5) years. Select fabrics and foam cushioning are covered for two (2) years (please refer to standard product warranty policy for processing information).

The following models are available with the 24-Hour Intensive Use upgrade:

The following fabrics are warranted for two (2) years against defects in material and workmanship as applied to the 24-Hour Intensive Use upgrade guidelines:

All other Encore Seating fabrics comply with the general upholstery warranty.

Download Lifetime Warranty

Download Intensive Use Warranty